Terms and Conditions of Bookings
Marvel Trainings sells products and services through the MarvelTrainings.com website subject to the terms and conditions outlined below. Customers are advised to carefully read and understand these terms and conditions before making any purchases through the website. By using the website and purchasing products and services from Marvel Trainings, customers agree to be bound by these terms and conditions.
Customers are advised to carefully read the terms and conditions outlined on the MarvelTrainings.com website before using the site. By using the website, customers agree to be bound by these terms and conditions. It is essential to understand these terms and conditions as they govern the relationship between Marvel Trainings and the website's users. Marvel Trainings reserves the right to change these terms and conditions at any time without notice, and customers are advised to review them periodically.
Training Course Providers
MarvelTrainings.com serves as a platform or gateway for customers to purchase products and services from carefully selected and monitored training course providers who subscribe to the website. The website provides a one-stop solution for customers to find and book training courses across various sectors, including health and safety, construction, business, management, IT, sales and marketing, hospitality, customer service, first aid, child care, personal license holder, health and social care courses. All training providers who subscribe to the website must meet strict quality criteria to retain their place on the site. Customers can access the website to search for courses, compare prices, and make bookings for training courses offered by the website's providers.
Bookings - Contract of Sale
When a customer makes a booking for a training course through MarvelTrainings.com, an e-mail confirmation is sent to them acknowledging receipt of the booking and containing the details of the booking. The booking represents an offer to purchase a course, which is accepted by Marvel Trainings when an e-mail confirmation is sent to the customer to confirm the course booking. To ensure smooth communication, it is important that customers provide Marvel Trainings with a current e-mail address that can be used to communicate on any matters relating to their booking. Additionally, it is the customer's responsibility to inform Marvel Trainings of any changes to their contact details, including email address.
There are three types of bookings as explained below:
Bookings that are subject to confirmation by training providers may not be continuously updated with availability by the providers as spaces are booked, so there is a chance that the booking may not be successful, especially if the course date is near. If the initial booking is unsuccessful, MarvelTrainings.com will try to offer an alternative that best matches the customer's requirements, but the customer is not obliged to accept an alternative.
Confirmed Free Space Bookings
Confirmed Free Space Bookings are courses that have updated availability status and can be booked directly through the MarvelTrainings.com website. When you make a booking for a Confirmed Free Space course, the availability is confirmed at the time of booking. This means that your booking is immediately accepted and you will receive an email confirmation of your booking. if you choose to pay by Cheque or BACS, you should use the 'Payment Details' section of the Confirmation of course booking as your Proforma invoice. The payment should be made in full at least 30 days prior to the course start date. It is your responsibility to make the payment by the deadline dates, and Marvel Trainings will chase the payment if necessary, but they will not accept responsibility if you fail to make payment by 30 days prior to the course start date. If these conditions are not met, Marvel Trainings reserves the right to cancel the place on the course with the trainer, and you will be liable for cancellation fees as set out in the table in the section below, as well as any additional costs incurred by Marvel Trainings for this cancellation.
E-learning/Distance Learning Courses
Marvel Trainings requires payment in advance for e-Learning and distance learning courses. Once payment has been received, access to the course materials will be granted or the course materials will be dispatched. It is important to note that refunds cannot be offered once access to the course has been granted or the course materials have been dispatched.
Cancellations, Reschedules and Course Transfer Policy
Marvel Trainings will fully reimburse you for all course costs, including VAT and any fees paid, if a training course is cancelled for any reason, unless an alternative date has been offered and accepted. However, Marvel Trainings will not be liable for any indirect, incidental, punitive, special or consequential losses or damages arising from course cancellations or rescheduled courses. It is important to note that course transfers may incur an administration fee, as well as any cancellation fees that may arise from the transfer, as outlined in the table above. If Marvel Trainings incurs any charges as a result of your transfer, these will be passed on to you. The fees will be calculated based on the amount of notice given, the duration and accreditation of the course, and the terms of the individual training provider. It is important for delegates to complete all parts of the course in order to be eligible for any refunds or free transfer. However, in some individual circumstances, the training provider may make exceptions to this policy at their discretion. It is important to note that this policy also applies to delegates attending virtual or e-learning courses who may experience technical difficulties.
Course and Event Information
Marvel Trainings is not responsible for any errors or omissions in the information provided by training providers regarding courses and events, including any claims of approvals or accreditations. Marvel Trainings will make every effort to ensure the accuracy of this information, but cannot be held liable for any errors or inaccuracies.
Specific Course Requirements
It is important for delegates to carefully review the general information and prerequisites for the course they wish to book, as some courses may have specific requirements that must be met in order to attend. These requirements may include qualifications, experience, or health and safety prerequisites, as well as any prerequisites for in-company courses, such as venue standards, maximum delegate numbers, and equipment or material requirements. Delegates will be asked to confirm acceptance of these prerequisites during the booking process.
VAT, Credit and Debit Card Fees
Marvel Trainings is primarily a business-to-business operation. For corporate credit cards we charge 2.55% of the net course value. For debit cards there is no additional cost. VAT is charged to the customer in addition to the basic course costs. Fees will be clearly outlined during the booking process.
Specific Course Requirements
It is important for delegates to carefully review the general information and prerequisites for the course they wish to book, as some courses may have specific requirements that must be met in order to attend. These requirements may include qualifications, experience, or health and safety prerequisites, as well as any prerequisites for in-company courses, such as venue standards, maximum delegate numbers, and equipment or material requirements. Delegates will be asked to confirm acceptance of these prerequisites during the booking process.
VAT, Credit and Debit Card Fees
Marvel Trainings is primarily a business-to-business operation. For corporate credit cards we charge 2.55% of the net course value. For debit cards there is no additional cost. VAT is charged to the customer in addition to the basic course costs. Fees will be clearly outlined during the booking process.
Quality of Service Provision
Marvel Trainings acts as a portal to third-party training providers and monitors the quality of courses being delivered. However, Marvel Trainings cannot be held responsible or liable for the actions, products, and services of these providers and any other third parties. Any issues related to the quality of courses booked through Marvel Trainings' website will be addressed by the company.
Issue of Certificates
Certification obtained by the candidate will be sent directly to them, as per the guidelines of accrediting bodies, and not to the course booker. The training provider usually issues certificates within 4-6 weeks of the course completion date. In case the candidate does not receive their certificate within this timeframe, Marvel Trainings should be notified. If there has been a considerable delay in notifying the Marvel Trainings team, an administration fee may be charged for a duplicate certificate.
Privacy
We value privacy and your personal information. Privacy &policy is a legal document that outlines how an organization collects, uses, and protects personal information that they receive from individuals. The policy will typically explain what type of personal information is collected, how it is collected, and why it is collected. It should also explain how the information is used and who it may be shared with. It is important to read and understand a company's privacy policy before sharing any personal information with them.
Web Site Licensing, Access and Use
It is important to note that the use of the MarvelTrainings.com website and any content found on it is at your own risk. Marvel Trainings does not guarantee the accuracy or completeness of any information on the website and will not be liable for any damages arising from the use of the website or its content. Marvel Trainings also reserves the right to modify or discontinue the website or any of its features at any time without notice. Users are prohibited from accessing or attempting to access any part of the MarvelTrainings.com website or its systems, security measures or data, without authorization. Users are also prohibited from disrupting, modifying or interfering with any function of the website or its services, or attempting to do so. This includes attempting to gain unauthorized access to the accounts of other users, or to the personal information of other users or any third party. Any breach of these terms may result in legal action being taken against the user.
Changes and Updates to these Terms and Conditions
Marvel Trainings reserves the right to update these terms and conditions at any time, and any changes will be effective immediately upon posting on the website. It is the responsibility of the user to review these terms and conditions periodically to ensure that they are aware of any changes. By continuing to use the MarvelTrainings.com website after any modifications to these terms and conditions, users accept and agree to the revised terms.